Website Privacy Notice
Privacy
Protecting your privacy is an important part of my professional responsibility.
This Privacy Notice explains how I collect, use, store, share and protect your personal information when you contact me through my website or enquire about counselling, psychotherapy or supervision.
I process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
I aim to collect only the minimum personal information necessary to respond to your enquiry and, where appropriate, to provide safe, ethical and effective counselling, psychotherapy or supervision.
What information I collect
If you contact me, I may collect personal information such as:
your name;
your email address;
your telephone number; and
any information you choose to include in your enquiry.
If we arrange to work together, I will collect any additional information necessary to provide therapy or supervision safely and professionally. This is explained in more detail within my Therapy Agreement or Supervision Agreement.
How I use your information
I use your information only for purposes connected with your enquiry and, where appropriate, to provide counselling, psychotherapy or supervision.
This may include:
responding to your enquiry;
arranging appointments;
communicating with you about our work together;
maintaining appropriate professional records; and
meeting my legal, ethical and professional responsibilities.
I will only collect and retain the personal information that is reasonably necessary for these purposes.
How your information is stored
I take reasonable steps to ensure that your personal information remains confidential, secure and protected against unauthorised access.
Electronic information is protected by password security and other appropriate safeguards.
Paper records, where held, are stored securely.
How long I keep your information
If you contact me but do not go on to begin therapy or supervision, I will retain your enquiry only for as long as is reasonably necessary to respond to your enquiry and any related correspondence, after which it will be securely deleted.
If we begin working together, information relating to our work will be retained in accordance with the record retention period explained in your Therapy Agreement or Supervision Agreement.
Certain financial records may need to be retained for longer where required by UK tax or accounting legislation.
Sharing your information
I will not share your personal information with anyone else without your knowledge and consent unless:
I am legally required to do so;
disclosure is necessary to protect you or someone else from serious harm; or
there is another lawful basis for doing so under UK data protection legislation.
Your rights
Under UK data protection legislation, you have a number of rights regarding your personal information.
These include the right to:
request access to the personal information I hold about you;
request correction of inaccurate information;
request erasure of information where appropriate;
object to certain types of processing where applicable; and
ask questions about how your information is used.
If you would like to discuss any of these rights, please get in touch.
Questions or concerns about your information
If you have any questions or concerns about how I have collected, stored or used your personal information, I encourage you to contact me in the first instance.
You can do so by emailing:
suzyhenrycounselling@gmail.com
I will acknowledge your concern or complaint within 30 days, investigate it without undue delay, and keep you informed throughout the process.
My hope is that we will be able to resolve any concerns openly and respectfully.
If, following my response, you remain dissatisfied with the way I have handled your personal information, you have the right to make a complaint to the Information Commissioner's Office (ICO).
Further information can be found at:
Cookies
My website may use cookies that are necessary for its operation and, where applicable, to help me understand how visitors use the website so that I can improve it.
Where required by law, you will be given the opportunity to manage your cookie preferences.
Contact
If you have any questions about this Privacy Notice or how your personal information is handled, please contact:
Suzy Henry
Person-Centred Counsellor and Psychotherapist (Accr Reg MNCS)
PG Cert Person-Centred Supervision
Cert Person-Centred Group Facilitation
Email: suzyhenrycounselling@gmail.com
Website:www.suzyhenrypsychotherapy.co.uk
Last updated: July 2026